For our "IT Operations" division we are looking for a
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IT Support Engineer (m/f/d)
The position will be based at our office in Giessen. This position is a full-time position, which is in principle divisible.
The ekom21
ekom21 is a renowned technology company in the field of complete IT solutions for the public sector. As the largest BSI-certified IT service provider in Hesse, with a comprehensive product and service portfolio, we support over 500 customers with 29,000 users. Our more than 800 employees at our locations in Giessen, Kassel and Darmstadt generated a turnover of 315 million euros in 2023. The ekom21 solution portfolio ranges from hardware and software solutions to customized consulting services.
Your tasks and responsibilities
* You monitor all company-wide IT applications and infrastructures
* You process IT technical faults or initiate solution measures to rectify IT faults
* You forward error messages and troubleshooting to the responsible departments
* You report and process IT security incidents and open fault reports with providers
* You process tickets and document the processes in the customer information system
* You create and update documentation within the framework of BSI and ISO9001:2015 and participate in audits
* Willingness to take on regular on-call duties as well as early and late shifts (from 05:00 or until 19:00)
The level of pay is based on a salary up to EG 10 TVöD (VKA) and will be subject to a final individual assessment and personal qualifications.
Your application
ekom21 - KGRZ Hessen guarantees professional equality for all genders. Severely disabled people will be given priority if equally qualified. ekom21 - KGRZ Hessen aims to increase the proportion of women and supports the compatibility of work and family life.
We kindly ask you to submit your application with complete documents by via our careers page, quoting reference number, and to refrain from sending applications by post or e-mail. We would also like to inform you in advance that the selection procedure is expected to take place on in Giessen.
Working at ekom21
As a family-friendly company, people are at the heart of everything we do. ekom21 actively supports the compatibility of work and family life by offering flexible working hours and part-time models within the scope of the company's possibilities. We also attach great importance to our comprehensive company health and further training management.
What you bring with you
* A degree in computer science, business informatics or a completed apprenticeship in the IT sector with additional acquired skills and experience
* Professional experience from the IT service desk
* Knowledge of ITIL Foundation V3/ V4
* In-depth knowledge of system management and service management tools as well as Microsoft and Unix operating systems
* Basic knowledge of ISO 9001 certification is desirable
* Comprehensive knowledge of the development and provision of solutions based on the underlying systems (SharePoint / Confluence)
* High assertiveness and communication skills as well as organizational skills
* Very good analytical thinking skills and a high level of self-motivation
* An independent, structured and solution-oriented way of working
* Very good written and spoken German and English skills
* Class B driving license
What we offer you
* Measures to promote health
* Free job ticket
* Bicycle leasing via ekom21
* Mobile working with flexible working hours
* Binding annual appraisal interviews
* Structured induction
* An open corporate culture
* A trusting, familiar working atmosphere
* Individual development opportunities
* Extensive social benefits
* Company pension scheme via the ZVK
Your contact personIf you have any questions, please contactMs. Sandra Hennewald
ekom21 - KGRZ Hesse
Corporation under public law
Robert-Bosch-Straße 13
64293 Darmstadt
We would like to point out that applications that we do not receive via the B-ITE applicant portal, but which are sent to us by post or email, will be stored and processed by us electronically. If you do not agree to this, it is necessary to object to this storage by means of a personally signed declaration. Declarations sent to us by e-mail in this regard do not fulfill the criterion of a legally binding declaration of intent. The stored data will be deleted 90 days after the rejection.
ekom21 - KGRZ Hessen is certified according to ISOon the basis of IT basic protection by the Federal Office for Information Security
2018 by ekom21 - KGRZ Hessen, Corporation under public law, Marketing/V2 Giessen, Central Hesse. All rights reserved.