Aareon is the leading provider of SaaS solutions for the European property industry. With our software, we digitise and connect the industry and support our clients in optimising processes and acting more sustainably. Our solutions address the major challenges of our time: climate change, housing shortage and skills shortage.
We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.
Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!
Responsibilities
1. Receive, document, and process customer inquiries via phone, email, and other channels
2. Perform initial assessment, prioritize and assign inquiries based on urgency and area of responsibility
3. Coordinate the forwarding of requests to the responsible internal departments and ensure timely responses
4. Review contracts and activate system access in coordination with specialist departments
5. Proactively inform customers about system disruptions, maintenance windows, or relevant changes
6. Follow up on open issues and ensure complete resolution
7. Support the continuous improvement of processes, workflows, and internal knowledge databases
Profile
8. Completed commercial or IT-related vocational training or a comparable qualification
9. Initial experience in a service desk, helpdesk, or customer service environment is desirable
10. Strong communication and organizational skills
11. High service orientation and enjoyment of customer interaction
12. Careful and structured working style with a focus on priorities
13. Proficient in using common MS Office applications and ticketing systems
14. Willingness to learn new systems and processes and actively contribute to ongoing development
Our Benefits
15. 30 days of vacation plus additional days off on December 24 and 31
16. Work-life balance through flexible and remote working options
17. Future-oriented workplace in the growing IT solutions sector with a stable foundation
18. Opportunities for personal development through individual training and education
19. Job bike ("JobRad") for work and leisure