PYour Rolebr/Assist in delivering global and business-critical Workload Automation and related Monitoring services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAsbr/Provide SLA 1 Class Support for the Workload Automation Servicebr/Maintain the operational model of our Workload Automation Toolbr/Participate in migration projects within the Workload Automation domainbr/Keep documentation up to date, ensuring connections and processes between all services while minimizing overlaps between services delivered by different teams in the Workload Automation domainbr/Identify potential risks to service delivery and assist in developing strategies to mitigate these risks, ensuring business continuity and minimal disruptionsbr/Assist in assessing and enhancing Workload Automation processes, implementing best practices and standards to optimize service delivery efficiency /ppYour Profilebr/Bachelor’s or master’s degree in the field Computer Science or equivalent experience in the IT industrybr/Initial working experience in Workload Automation and IT Operationsbr/Basic experience with Workload Automation Toolsbr/Deep knowledge of service delivery within ITIL guidelinesbr/Ability to understand and hold various roles in ITbr/Experience in coordinating and communicating complex tasksbr/Excellent communication skills in English and the ability to work both independently and as part of an international teambr/Proactive mindset with a focus on collaboration and empathy in dealing with stakeholders /ppYour ZEISS Recruiting Team:br/Mrs. Selina Riccio /p