We are seeking for a dynamic, organized self-starter to join our Operations Team as a Ops Engineering and Quality Engineering technician.
The Process Assistant will be part of the Engineering team and will primarily help identify, root cause and resolve inbound receiving and quality issues with Operations.
At Amazon, we're working to be the most customer centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven leaders. If you would like to help us build the place to find and buy anything on-line, this is your chance to make history and be involved in growing our business by leading and supporting new building expansion and change. The Rapid Asset Deployment (RAD) organization is growing globally to improve our responsiveness to our customers.
Key job responsibilities
•Support and work in assigned department. as required
•Work with internal customers to quickly identify, root cause and resolve inbound receive issues
•Work through inbound receive tickets
•Complete time studies
•Complete process audits
•Assist with collecting metrics and product attributes
•Assist with testing out new technologies and software
•Track and report labor hours
•Verify SOP compliance
•Ensure successful area performance through tracking, reporting, and feedback of performance
•Participate in Operational Excellence initiatives in some capacity
•Fully understand workflow and daily production goals
•Review and update SOP, as required
•Assist in keeping work area clean and organized
•Identify and address safety hazards within the work area
•Participate in safety initiatives
•Additional duties, as assigned
Quality
Inbound Problem Solving
Onboarding new AA’s for Quality process
Managing of the ticket Tracking – Customer Complaints Ticket, Inbound Ticket, AWS Tickets- to communicate with AWS,IPS
ticket actions to get support from operations
Process Audit
Internal defect action monitoring/ andon monitoring
VSOP- to give input to learning
PFMEA actions tracking to get support from operations
Quarantine Cage monitoring
Engineering
Physical testing : tool, process, time measurement
Monitoring and documentation actions
A day in the life
•Review emails
•Check for assigned work
•Review inbound receive tickets, provide updates and or chase stakeholders for updates
•Review the inbound receive area to check for blockers
•Sync with Operations and address any concerns/call-outs
•Collect time studies
•Conduct process audits
• Write SOPs
BASIC QUALIFICATIONS
- Bachelor's degree, or experience working for Amazon or any Amazon subsidiary or affiliate
- Experience performing data analysis using MS Excel and other Microsoft Office tools
- Experience identifying and resolving complex issues
- • Ability to work flexible schedules/shifts/areas
PREFERRED QUALIFICATIONS
- Bachelor's degree
- Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
- Experience in problem solving and data analytics
- Experience running an effective operational excellence program
- • Good communication skills (written and verbal)