Meet The Team
The Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.
This role resides in the Customer Experience organization, one of Cisco’s fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an optimal experience from Cisco solutions.
Your Impact
You will be accountable for owning and executing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM's work with customer executives, partners and across Cisco teams to develop a comprehensive view of customer requirements and objectives and define a strategy to drive renewals to timely closure, as well as minimize renewals risk and financial attrition.
You will bring strong knowledge of negotiation strategies and orchestrating cross-functional resources across the company and with partners to provide a unified path to secure every renewal. Also possess strong process management skills and financial acumen with the ability to optimally develop and implement policies for forecasting, data quality and accuracy
Key responsibilities and activities include:
* Drive CX and SW Renewals motion with the customer and manage a team of Cisco resources for all renewal activities from opportunity identification to negation to close
* Focus on selling the existing portfolio and new offers. Renew, up-sell and close on-time contracts in assigned territory increasing sales penetration at existing accounts
* Understand customers’ and partners’ procurement process
* Maintain internal and external relationships in support of closing the sale
* Build deep relationships with customer executives and partners to understand objectives and accelerate their path to value
* Utilize data and insights from All cross-functional resources to co-create the customer renewal sales strategy with the account team; play a key role in developing the integrated account plan and success plan
* Conduct quarterly onsite visits with specific customers, partners and account teams to ensure continued satisfaction
* Understand the overall industry environment
* Attend and present at internal meetings with other company organizations that are vital to perform duties; aid business development
* Monitor and report on market and competitor activities and provide meaningful reports and information
* Analyze data and trends to identify growth opportunities
Minimum Qualifications for this role:
* Significant leadership experience with a focus on negotiating contracts and strategy
* Several years of experience with services, subscription and software offers
* Ideally a relevant degree or Industry certifications (e.g. ITIL, PMP, COBIT, Six Sigma) or equivalent experience.
* Proficient in Salesforce and Microsoft Office (Outlook, Excel, Word and PowerPoint)
* Fluency in German
If you are looking for hands-on involvement in crafting the strategic direction of Cisco and Customer Experience, we have a place for you.
Why Cisco
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.