Hamamatsu Photonics, founded in 1953, is a world-leading manufacturer of optoelectronic components (semiconductors, photomultipliers, light sources, lasers) and systems. Hamamatsu is a global company with sales offices across Europe, USA, China and headquarter in Hamamatsu city in Japan where most of the production and product development is placed.
Hamamatsu has a diverse range of customers in industries including automotive, medical, X-ray, security, analytical and biotechnology. Hamamatsu products are widely used for state-of-the-art medical equipment, test and inspection systems, microscopes that reveal the functions of cells, and giant telescopes that explore the mysteries of the universe. Manager of the European Service and Support Organisation (f/m/d)
The role will be placed in either Germany/Munich, France/Paris or UK/London · Full time
Hamamatsu has established a service and support organisation in Europe to support customers and sales teams in the use and maintenance of our products. The European service and support teams are spread across Europe, with the largest groups based in Herrsching, Paris and London. The new European Service and Support Manager (f/m/d) is responsible for managing the entire service and support organisation in Europe in close cooperation with the local team leaders and the service teams in our parent company in Japan.
Developing and maintaining overall strategies for the development of the European service and support organisation,
Defining and maintaining training programs for Service and support engineers
Providing recommendations on staffing and hiring in different regions to adequately support the different product lines that we have to maintain
Experience in managing a service and support team.
Very good knowledge of English
A new international role working with colleagues in different countries
An attractive salary package
Extensive training opportunities