Description and Requirements
Are you passionate about solving technical problems and sharing your IT knowledge with others? Do you love being the contact person for IT questions among friends and family? Would you like to support people with varying IT knowledge and explain complex technical issues in a simple way?
Then you are exactly the person we are looking for!
We are looking for a technically skilled and compassionate team member to help our customers overcome their technical challenges. In this position, you will be part of our dedicated Lenovo Premier Support team, supporting customers with their technical challenges with your wide range of IT knowledge.
Please note: This is a posting intended to gather interest for potential future openings. While there may not be an immediate vacancy, we encourage candidates with relevant experience and enthusiasm for this role to express their interest. By applying, you will be considered for upcoming opportunities as they become available.
Your tasks:
1. Responding to technical inquiries via phone, email and chat
2. Assisting customers with troubleshooting and problem resolution
3. Explaining of technical issues in a comprehensible and simple manner
4. Ensuring an outstanding customer experience through empathetic and professional service
5. Documenting of customer inquiries and solutions in the ticketing system
Your profile:
6. Advanced knowledge of IT and technical understanding
7. Customer service or technical support experience is a plus
8. Ability to simplify technical concepts
9. Positive attitude, empathy and patience when dealing with customers
10. Problem-solving skills
11. Ability to work in a team and willingness to work together in a dynamic environment
12. Flexibility and the ability to quickly adapt to new situations
13. Experience with the Microsoft M365 / O365 product range, especially with Microsoft Dynamics
14. Excellent communication skills in German (C1 – C2) and in English (at least B1-B2)
What we offer:
15. Employee Share Purchase Plan
16. Employee Assistance Program, for health, legal & financial consultancy
17. Pension Plan
18. Meal Allowance / Lunch Vouchers
19. Internal E-learning Development Platform Available for Employees
20. Specialized Development Trainings (based on nomination process)
21. Employees Groups (LGBT+, WILL, etc.)
22. Opportunity to Join/Create Employees Groups (inclusivity, well-being, sports, volunteering, charity, etc.)
23. Job Rad (Bike Leasing)
24. Mobile phone + 3 Sim Cards for Mobile Working
At Lenovo we are proud to be an equal opportunity company. This vacancy certainly applies for people with disabilities, too.
You will report to SSG (Solutions & Services Group) organization structure.
SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions.