Customer Support Agent – Bangalore (Contractual)
At Flix, we offer a dynamic, tech‑driven environment with competitive pay and strong growth opportunities. As we expand in South India—one of the world’s fastest‑growing bus markets—we’re hiring motivated Customer Support Agent on a fixed‑term (12‑month renewable) contract.
About the Role
* Customer Outreach: Make outbound calls to recent passengers to request and encourage feedback ratings.
* Inbound Support: Handle customer calls related to service queries, technical issues, and simple upsell opportunities.
* Rating Optimization: Clearly explain the value of feedback and quickly resolve minor concerns to boost positive scores.
* Reporting: Meet daily call‑volume and conversion targets; submit concise daily and weekly performance reports.
* Collaboration: Work hand‑in‑glove with the ground‑ops team to escalate and resolve any on‑trip issues.
* Documentation: Maintain accurate call logs and update customer interaction records in our CRM.
About You
* Experience: 1–3 year in tele‑calling, customer support, or backend operations.
* Languages: Fluent in English and Tamil/Telugu/Kannada.
* Skills:
o Strong verbal communication and persuasion skills
o Ability to multitask and adapt quickly in a fast‑paced setting
o Comfort working rotating or non‑traditional shifts
* Mindset: Target‑oriented, with a positive attitude toward feedback and continuous improvement.
What We Offer
* Join a young, energetic team that’s reshaping how India travels by bus
* Hands‑on experience in a high‑visibility, metrics‑driven role
* Opportunity to learn Flix’s tech platform and customer‑centric processes
Why Join Flix
At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting‑edge technology to make mobility smarter, more sustainable, and more affordable.
If you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!