The Senior Client Partner is a senior leadership role responsible for leading and scaling Human Edge’s B2B business. This role owns the success, retention, and expansion of the existing client portfolio while playing a critical role in new client acquisition and revenue growth across Human Edge’s products and services.
* This is a position for candidates already based in Europe with a valid working visa/ permit
B2B Growth & New Client Acquisition
* Drive new B2B client acquisition and revenue growth across Human Edge’s portfolio
* Identify and develop new market and client opportunities
* Engage prospective clients, co-create tailored solutions, and support the full sales cycle from first conversation to close
* Partner closely with leadership to expand market presence and scale impact with an entrepreneurial mindset
Client Relationship Leadership
* Build and maintain trusted, long-term partnerships with senior stakeholders across the existing B2B client base
* Develop a deep understanding of clients’ organizational goals, leadership challenges, and talent priorities
* Proactively identify and execute account expansion and cross-selling opportunities
* Ensure high levels of client satisfaction, retention, and sustainable account growth
Team Leadership
* Lead, coach, and develop a team of consultants and customer success professionals
* Foster a high-performance, collaborative, and human-centered team culture
* Provide ongoing performance management, feedback, and professional development
* Ensure team capabilities evolve in line with client needs and business growth
Customer Success Operations & Delivery
* Own the operational execution of the current book of business
* Ensure consistent, high-quality delivery across all client engagements
* Establish and continuously improve scalable processes for onboarding, delivery, resourcing, and success measurement
* Drive operational excellence, efficiency, and continuous improvement across customer success operations
What we are looking for:
* Strong background in human capital, leadership development, organizational development, or related people-focused disciplines
* Proven experience in B2B customer success, consulting, or client partnership environments
* Demonstrated ability to grow accounts, expand client relationships, and close new business
* Strong leadership presence with commercial acumen and a hands-on execution mindset
* Entrepreneurial, comfortable with ambiguity, and energized by building and scaling a growing business
Why Join Human Edge
This is an opportunity to take on a high-impact leadership role within a purpose-driven organization focused on meaningful human and organizational change. The Head of Customer Success will have significant autonomy, influence the direction of the B2B business, and play a key role in scaling Human Edge’s growth and impact across organizations.
About Human Edge
Human Edge partners with organizations to unlock human potential and drive sustainable performance through evidence-based leadership assessment, development, and organizational consulting. By combining behavioral science, people analytics, and a deeply human-centered philosophy, Human Edge helps clients make better talent decisions, develop effective leaders, and build high-performing teams.