Unlock the potential of a high-performing Customer Service Team Lead. Our Energy Solutions division is seeking a motivated and experienced professional to drive success in our fast-paced environment.
The ideal candidate will possess excellent leadership skills, with a proven track record of motivating and developing teams. Strong collaboration and coordination skills are essential for success in this role.
* Leadership: Foster a culture of excellence and customer focus, ensuring team stability and cohesion.
* Collaboration: Work closely with Sales, Order Management, Plant, and Logistic teams to address challenges proactively.
* Coordination: Support Oracle deployment and standardize service commitments across the organization.
* Metrics & Reporting: Establish and monitor key performance indicators (KPIs) to assess team performance and overall success.
Key Requirements:
Proven experience: Leading, motivating, and developing a Customer Service team.
Skills: Excellent communication, problem-solving, and time management skills.
Responsibilities: Uphold a high-performance bar, foster accountability, and lead by example with perseverance to achieve ambitious growth goals.
About us: We are an internationally leading provider of innovative battery storage solutions, driving a cleaner future with sustainable energy solutions.