Your mission Be the go-to person for our customers and our 1st-level support team when it comes to networking, connectivity, and infrastructure. Solve complex technical issues and keep networks fast, stable, and secure. Design and optimize network setups — from LAN/Wi-Fi to VPNs and cloud integrations (AWS, Azure). Work closely with customers to deliver clear, solution-oriented guidance. Help our IT Ops team improve and automate workflows like monitoring, onboarding, and diagnostics. Why us? Be part of a small and rapidly growing team in Berlin and Munich with big ambitions and backed by top European VCs, like Atomico and Cherry Ventures. Become part of the IT revolution and help us build the most compelling IT Management Platform in the market. Attractive compensation package, including a virtual share package (VSOP). High responsibility and ownership from day one. Employee benefits: public transportation ticket or Urban Sports Club, Corporate Benefits. Well-equipped offices in Munich and Berlin. Your profile IT apprenticeship or equivalent experience as a system admin — ideally with a strong networking focus. Hands-on experience with MDM systems, VPNs, ZTNA, and device connectivity. Solid knowledge of networking hardware (Cisco, Fortinet, Ubiquiti) and protocols (BGP, OSPF, VLANs, IPv6). Comfortable with cloud networking (DNS, DHCP, routing, security policies, Wi-Fi optimization). Customer-focused, empathetic, and able to explain technical topics clearly. A hands-on, proactive mindset — you enjoy shaping and improving infrastructure. Fluent in English (C1).