Purpose:
This role is responsible for maximising the profitability of the Global Sales by leadership, collaboration and management of the field organisation in assigned markets. This role will drive continuous improvement of in-store processes to decrease complexity and increase productivity while ensuring on-going support for the field organisation from back office functions.
Key Accountabilities:
* Define the Service Level Agreements (SLA) concerning Operations in close cooperation with the Retail Directors (RDs). These SLAs will define the basis for all future global SLAs concerning Operations. Ensure consistent implementation of the (SLA) across assigned markets to define the operating framework for retail in the markets.
* Meet and exceed agreed Key Performance Indicator (KPI) targets for net sales and profitability. Lead and inspire assigned Market and Retail Back Office (RBO) teams to meet or exceed commercial goals and KPIs and build brand equity.
* Ensure full implementation and tracking of the Global Store Operations policy framework (the adidas Group way) our best practice in delivering retail efficiency.
* Drive "Selling Culture" in which all members of Retail understand and actively respond to the changing needs of our consumers (consumer demand, changing trends etc.).
* Influence and Input into the global store operations strategy. Ensure regional aspects are considered and reflected. Ensure flawless execution of the strategy in close cooperation with Global, Market Heads and RD's.
* Establish a communication process that is reflecting store needs. Make sure all relevant communications from RBO is shared across the field and store and franchise communities for allocated markets.
* Act as the conduit between markets and global organisation (HR, Sales Academy CTC teams and Business Solutions) to ensure optimal service to the retail field, including service on systems development items.
* Lead a culture of sharing and adopting best practice across assigned markets.
* Drive the evolution of Store Portfolios and Environments with current and future Retail trends in mind.
* Provide guidance on operation of the franchise business in the market in line with group guidelines, share best practices across markets.
* Other duties as requested by your manager (potentially managing an incubator market).
Personal Management:
* Evaluate the competencies of subordinates on a regular basis and provides prompt and feedback and guidance to drive high performance
* Takes ownership for Talent Management processes to grow, develop and retain talents.
* Promote a high-performance culture by setting clear expectations and individual goals.
* Translate the company goals into team specific actions and business plans. Control and monitor performance and results.
Knowledge, Capabilities and Experience:
* Advanced user of MS Office suite of products.
* Fluent in English.
* Additional languages are an advantage.
Qualifications:
1. University degree in business, ideally with marketing and sales focus or equivalent professional experience.
2. 8 - 10 years Retail Operations experience.
3. 3-5 years management experience.