German-Speaking Customer Support – Full-Time (Hybrid Role in Malta) Are you looking for a career where you can make a real difference? Join our team as a German-Speaking Customer Support Agent and play a key role in ensuring a safe and supportive online environment. Your work will help prevent scams, fraud, and harmful activities, protecting millions of users worldwide. This full-time position offers a hybrid working model based in sunny Malta, giving you the flexibility to work from home while also collaborating with a dynamic team. We value passion and commitment more than prior experience, so if you're fluent in German with strong writing and reading skills and have a good command of English, this could be the perfect opportunity for you! What We Offer Hybrid working in Malta : Enjoy a balance between remote work and office collaboration. Relocation support : We’ll help you move to Malta smoothly Performance bonuses : Be rewarded for team success with regular performance-based incentives. Health insurance : Comprehensive health coverage to ensure your well-being. Career growth : Benefit from professional development opportunities and a clear path for advancement. Flexible shifts : No night shifts! Work morning or late shifts that fit your lifestyle. Work-life balance : Managers understand and accommodate personal commitments when needed. What You'll Do Respond to customer queries and complaints via email (no phone calls). Moderate and review content on digital marketplaces, ensuring compliance with guidelines. Help protect online users from fraud, scams, and inappropriate content. Collaborate with a supportive, multicultural team based in Malta. What We’re Looking For Native German speaker with strong language skills. Good command of English (basic to conversational level). EU citizenship or valid work permit for Malta. A detail-oriented mindset with excellent decision-making skills and a proactive attitude. Ready to make a positive impact in the digital space? Join us and be part of a team that helps create safer online environments for all.