Job Summary: Location: Flexible within Central Europe (Germany, Austria, Switzerland, Czech Republic, Poland)Division: Global Support & OperationsLine Manager: Director of Operations, Central EuropeContract Terms: Permanent THE TEAMThe Global Support & Operations Organization aims to build a global center of excellence, standardizing tools, processes, and best practices to elevate the support and operations experience across all regions. Within this framework, the Central Europe Support & Operations team ensures consistent, high-quality services for clients throughout the event life cycle across Austria, Germany, Czech Republic, Poland, and Switzerland. Product Operations plays a crucial role in this structure by enabling the successful delivery, adoption, and operation of ticketing platforms and features. The Regional Product Operations Manager will lead the regional effort to bridge product and operational excellence. THE JOB The Regional Product Operations Manager, Central Europe, is a strategic leadership role that oversees the implementation, adoption, and performance of Ticketmasteru2019s platforms and product suite across the region. This person will work closely with the Central Europe Director of Operations and liaise with the EMEA Director of Product Operations to align regional and global efforts.The role is pivotal in establishing a regional product feedback loop, driving a harmonized go-to-market roadmap, and leading a team of Product Operations Specialists across Central Europe. It requires strong technical acumen, the ability to translate product complexity into operational simplicity, and the leadership to foster collaboration across teams. This role will also support and enhance first- and second-line product support capabilities, ensure transparency during global product rollouts, and maintain alignment between regional needs and global product developments. WHAT YOU WILL BE DOING PRODUCT STRATEGY & REGIONAL ALIGNMENT u25aa Partner with global Product Operations and Engineering teams to align regional product adoption with global strategiesu25aa Lead and coordinate product rollout processes across Central Europeu25aa Establish a robust UAT and QA testing framework to ensure products meet operational readiness standardsu25aa Drive a harmonized go-to-market roadmap in collaboration with market-level Operations Managersu25aa Create transparency around global product and feature rollouts at the regional levelu25aa Own regional product adoption KPIs and feedback loopsu25aa Develop a Major Incidents communication framework to raise awareness, foster cross-functional collaboration, and ensureswift issue resolution TEAM LEADERSHIP & STAKEHOLDER MANAGEMENT u25aa Directly manage a team of Product Operations Specialists across the five Central European marketsu25aa Mentor and guide team members on complex product configurations and regional implementation best practicesu25aa Ensure master knowledge on new and existing ticketing products is developed across the Regional Product Operations Team,including: Microflex, TM1 Products, Universe, Sport XR and other future platforms that are incorporated to the OperationsProduct Suiteu25aa Collaborate with Client Support, Event Programming, Event Delivery and Commercial leaders to ensure cross-functionalproduct readinessu25aa Represent regional interests in global product operations meetings and strategy discussions PRODUCT SUPPORT & ENABLING u25aa Improve and coordinate first- and second-level product support processes across the regionu25aa Act as a regional escalation point for advanced product issuesu25aa Partner with Product and Engineering to advocate for regional needs and influence product enhancementsu25aa Develop and maintain documentation and internal tooling to enable efficient product operations support TRAINING, TESTING & CHANGE MANAGEMENT u25aa Lead UAT efforts for new product features prior to regional deploymentu25aa Partner with internal education teams to define training needs for product rolloutsu25aa Facilitate communication of product updates and known issues across marketsu25aa Manage change effectively across diverse teams and stakeholders WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS) u25aa Solid experience with SaaS or ticketing platforms and supporting complex product ecosystemsu25aa Demonstrated ability to lead UAT processes at a regional or global levelu25aa Proven success in managing product rollouts across multiple marketsu25aa Experience working with product roadmaps, agile development teams, and go-to-market strategiesu25aa Advanced understanding of issue tracking, support tooling, and documentation (e.g., Salesforce, Jira, Confluence)u25aa Fluent in English; additional Central European languages are a plus YOU (BEHAVIOURAL REQUIREMENTS) The following attributes determine how the role will be carried out and are required to be a success:u25aa Highly analytical with a strong attention to detailu25aa Clear communicator with a collaborative mindsetu25aa Strong sense of ownership and accountabilityu25aa Innovative and flexible approach u2013 thrive to find solutions outside the boxu25aa Makes high quality decisions in a timely manner, considering both the immediate and long-term consequences of decisionsu25aa Comfortable working in a fast-paced, cross-cultural environmentu25aa Organises time effectively and plans for future needs, maximising the use of available resourcesu25aa Change leader with the ability to influence across functions and region LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the worldu2019s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the worldu2019s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If youu2019re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.