Job Description
For the Digital Workplace Services Portfolio at Infosys UK is a senior leadership role responsible for end-to-end delivery, strategy, and customer engagement across large-scale digital workplace initiatives. The ideal candidate will leverage over two decades of IT experience, deep expertise in Microsoft technologies, proven project and service delivery leadership, and a demonstrated ability to balance local client relationships with global delivery through large Global System Integrators (GSIs) and offshore teams. Additionally, this role requires leading end-to-end solution defence for mid-to-large deals, ensuring competitive, commercially viable, and technically sound solutions.Key Responsibilities:Strategic Leadership & Portfolio Management• Define and execute the long-term strategic roadmap for Digital Workplace technology solutions, ensuring alignment with client business objectives and Infosys’ global standards.• Lead the delivery of complex, multi-disciplinary digital workplace projects, ensuring they are delivered on time, within budget, and to the highest quality standards.• Oversee the entire service lifecycle, from solution design and implementation to ongoing service delivery and continuous improvement, adhering to ITIL and agile methodologies.Technical Solutioning & Delivery• Act as the technical authority for Microsoft technologies (including Azure, Microsoft, Endpoint Management, Teams, and related collaboration platforms), providing expert guidance on architecture, implementation, and best practices.• Oversee the evaluation, selection, and integration of digital workplace products and services, collaborating with architects, SMEs, vendors, and compliance teams.• Ensure robust governance, risk management, and compliance with security, privacy, and regulatory requirements across all solutions.Customer Engagement & Relationship Management• Build and maintain strong, trusted relationships with key client stakeholders, acting as the primary point of contact for all digital workplace initiatives and escalations.• Translate complex technical concepts into clear business value propositions for both technical and non-technical audiences.• Drive customer satisfaction by proactively identifying opportunities for value enhancement, innovation, and continuous service improvement.Global Delivery & Offshore Team Integration• Lead and coordinate delivery teams spanning local UK resources and global offshore teams, ensuring seamless collaboration and cultural integration.• Foster a shared vision and inclusive work culture, leveraging best practices for integrating offshore talent into the broader delivery team.• Act as a bridge between Infosys, client teams, and partner GSIs, ensuring alignment of goals, expectations, and delivery standards.Sales Support & Solution Development• Support pre-sales activities, including solution shaping, proposal development, and client presentations, leveraging deep technical and delivery expertise.• Collaborate with sales and account management teams to identify new business opportunities and drive portfolio growth through innovative digital workplace offerings.End-to-End Solution Defence• Develop strategic solutions that align with business goals for mid-to-large deals.• Defend and position solutions competitively, ensuring compliance with commercial and technical standards.• Collaborate with cross-functional teams to validate and refine solution viability.• Ensure cost-effectiveness, scalability, and risk mitigation across proposed solutions.Financial, Commercial & Contractual Management• Oversee budgeting, procurement, and resource allocation for digital workplace initiatives, ensuring cost-effectiveness and value realization.• Establish and monitor service KPIs/SLAs, driving high-quality service delivery and continuous optimization.• Proven track record in IT commercial and contractual management with deep knowledge of financial models.• Extensive experience in pricing strategies and cost optimization within IT services.• Strong expertise in negotiating complex IT contracts and vendor agreements.• Familiarity with regulatory requirements and compliance frameworks in IT procurementRequired Experience & Skills• Experience in IT, with at least 10 years focused on Digital Workplace solutions and Microsoft technology ecosystems.• Proven track record of delivering large-scale digital transformation projects in complex, multi-vendor environments.• Significant experience working with and managing large GSIs, balancing local client engagement with offshore delivery integration.Technical Skills• Expert-level knowledge of Microsoft, Azure, Endpoint Management, Teams, and related workplace technologies.• Deep understanding of ITSM platforms (e.g., ServiceNow), automation, and scripting (PowerShell preferred).• Strong grasp of security, compliance, and governance in cloud and hybrid workplace environments.Leadership & Soft Skills• Exceptional customer engagement, relationship-building, and stakeholder management skills.• Excellent communication and influencing abilities, capable of adapting style to diverse audiences.• Demonstrated ability to lead and motivate high-performing, cross-cultural teams across geographies.• Entrepreneurial mindset, with a high sense of ownership, accountability, and continuous improvement orientation.• Relevant certifications in Microsoft technologies, Project Management (PMP, Prince2, Agile/Scrum), and ITIL are highly desirable.Key Attributes• Strategic thinker with hands-on delivery expertise.• Culturally adept, with experience integrating and leading offshore teams.• Customer-centric, with a relentless focus on value creation and service excellence.• Collaborative leader, able to drive results in complex, matrixed environments.This role is pivotal to Infosys Germany Digital Workplace Services portfolio, offering the opportunity to shape the digital future of major clients while working at the intersection of technology, business, and global delivery.About InfosysInfosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem. Infosys is an equal opportunity employerVisit to see how Infosys can help your enterprise navigate your next.All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer