Job Description For the Digital Workplace & Service Management Platform (Tech) we are looking for a Squad Lead for the following tech squads: Workplace Productivity & Solutions - Provide productivity solutions to empower all employees to most efficiently do their job by collaborating, communicating and connecting with others easily. Workplace Backend - Provide stable and secure fundament for all Workplace services by supplying Directory and Azure services. How will you make an impact? We are looking for a dedicated individual to join our team as a Squad Lead Digital Workplace M365. In this role you are responsible for maximizing the business outcome of the squad and achieving squad KPIs as agreed on with the Platform Lead resulting from the ABR/QBR process. As Squad Lead you act as primary point of contact for stakeholders, gather feedback and manage expectations to ensure alignment with business goals. You will drive the future workplace environment for all our METRO employees worldwide and have functional leadership responsibility for the squad members. Your Responsibilities: Lead the Squad with Clear Ownership & Accountability Shape the transformation of the workplace environment to implement our cloud strategy and ensure a seamless state-of-the-art experience for our employees. Take full responsibility for the squad’s outcomes including solution & service lifecycle, costs, benefits, and business impact. Translate business needs into actionable squad strategies, ensuring the team is working on solutions and services that meet customer needs, platform mission and business objectives. Stay up to date with market or technical trends and industry developments to identify opportunities for growth and improvement and integrate them into solutions and services discussions. Steer and manage our external service partner and ensure operational stability. Offer ongoing functional leadership to squad members, providing the guidance and support necessary to deliver high-quality solutions and services. Manage Squad Backlogs & Roadmaps Own the execution and delivery of squad objectives (from ABR/QBR process), ensuring work translates into measurable business value. Responsible for managing and prioritizing the squad's solution and service backlog and ensuring that epics/user stories are created well and aligned with the overall business strategy. Develop and continuously update detailed roadmaps that outline the planned work for the squad, ensuring alignment with strategic goals as agreed on with the Platform Lead. Own Stakeholder Engagement and Dependency Resolution Actively align with Platform Leads, Skill Chapter Leads, other Squads and Countries to drive seamless collaboration. Take ownership of dependencies and risks, solving cross-team challenges before they impact delivery. Identify and resolve dependencies with other Squads, ensuring joint impact on METRO’s business goals.