Job Title: IT Desktop Engineer
About the Role
We are seeking a seasoned DaaS Manager to oversee the full-scale implementation of Device-as-a-Service (DaaS) projects. This key position will be responsible for leading the execution of end-to-end DaaS programs, encompassing scoping, planning, implementation, and transition to operations.
Key Responsibilities
* Lead the execution of DaaS programs from inception to delivery, ensuring alignment with organizational standards and client expectations.
* Manage the lifecycle of end-user devices, including procurement, deployment, management, and retirement.
* Develop and maintain vendor catalogues aligned to organization/device standards, streamlining DaaS procurement processes with OEMs.
* Negotiate commercial agreements, finalize contracts, and track vendor performance.
* Present project updates, timelines, and risk mitigation plans to stakeholders, ensuring service delivery meets agreed SLAs, KPIs, and client expectations.
* Collaborate with internal teams for imaging, provisioning, MDM/UEM integration, and ensure zero-touch deployment and seamless end-user onboarding.
* Cultivate relationships with cybersecurity teams to guarantee endpoint security compliance and identify cost-saving opportunities through optimized procurement and asset lifecycle management.