Job Opportunity
We are seeking a skilled Client Account Management Agent to join our Transfer Agency team in Luxembourg.
This role will be responsible for leading client relationships and ensuring high-quality service delivery. As a key point of contact for clients, you will collaborate with internal and external stakeholders to identify and address their needs, provide solutions and support, and continuously improve client satisfaction.
The ideal candidate will have a minimum of 5 years of experience in the financial sector, strong organizational skills, attention to detail, and excellent communication and interpersonal skills. Fluency in English and German is required, with additional languages an asset.
* Ownership and leadership on each client's needs/requests brought to your attention
* Preparing and taking part in clients' meetings and internal meetings
* Ensuring high level of quality relationship internally and with clients
* Active participation in the improvement of the service delivery
* Matter escalation in a timely manner to management. Active leadership of TA aspects for any client projects
A minimum of 5 years of experience in the financial sector, strong organizational skills, attention to detail, and excellent communication and interpersonal skills. Fluency in English and German is required, with additional languages an asset.
Dynamic and supportive work environment, opportunities for professional growth and development, remote working conditions, and training programs.
A motivated and results-driven professional who thrives in a fast-paced environment.