Role: On-Site Support Engineer
Role designation: Technical Support Engineer
Location: Berlin, Germany
About us:
Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow
One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious.
General Requirements:
* Valid Class B Driver's License – Good to have.
* Willingness to Travel – Up to 4 hours daily to client locations.
* Language Proficiency – Professional fluency in both German and English (C1 level).
* Experience – Prior experience in a customer-facing end-user support role (e.g., Helpdesk Technician, Desktop Support Specialist).
Technical Knowledge:
* Familiarity with EUC (End-User Computing) environments.
* Experience with software and operating system installations and support.
* Solid understanding of Microsoft products and competing solutions.
* Problem-Solving Skills – Ability to resolve incidents, fulfill requests, and manage changes within defined SLA guidelines.
Key Responsibilities:
* Maintain applications, operating systems, and PC hardware components.
* Resolve incidents in accordance with defined Service Level Agreements.
* Provide end-user support on-site
* Perform software staging, including preparation, installation, and configuration.
* Handle logistics, manage inventory, and deliver equipment and services.
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