IT Operations Team Lead (m/f/d) Permanent position, full-time · Cologne Your Responsibilities Do you have a passion for seamless IT processes and modern infrastructure, and do you know how to motivate a technical team to perform at their best? As an IT Operations Manager (m/f/d) based in Cologne, you’ll be the strategic leader of our “Platform Operations Center” team. You’ll not only be responsible for operations but will also actively develop our portfolio and serve as a valued partner for our B2B clients and our sales team. Leadership with vision: You will take on the disciplinary and technical leadership of our team of experts (Windows, Linux, networking) in the “Platform Operations Center” (2nd-level) and ensure a motivating work environment. Taking Responsibility: You ensure the smooth operation of our clients’ IT infrastructures and are responsible for staff scheduling as well as the cost-effective utilization of your department. Managing Projects: You plan, monitor, and manage exciting IT projects in the business client environment while keeping an eye on timelines and quality. Strategy & Growth: You strategically develop our portfolio of expertise and solutions and expand your team with a focus on the future. Delighting customers: You proactively support our sales team during pre-sales meetings and advise customers on an equal footing with your technical expertise. Your Profile You have several years of professional experience in the disciplinary and technical leadership of IT operations teams A successfully completed technical degree or comparable IT training forms the foundation of your background You feel at home in the field of managed services and hosting of customer IT infrastructures and understand the technical and business contexts You are a strong communicator and team player with a pronounced hands-on mentality, entrepreneurial thinking, and excellent presentation skills Fluency in German and good English skills, as well as a Class B driver’s license (for occasional client visits), round out your profile What we offer you You can expect a varied role in building up the IT division within the NetCologne Group, as well as an innovative and dynamic company with flat hierarchies that is focused on growth. In an exciting work environment with short decision-making paths, you will be part of a friendly and highly motivated team. We are happy to support you in shaping your career goals with personalized development measures. A permanent, financially secure, and long-term position Regular internal and external training opportunities Flexible working hours and a work-from-home policy State-of-the-art office spaces designed according to the “New Work” concept, as well as chill-out and creative areas A prepaid card loaded with €25 monthly for shopping and other purchases An attractive contribution to the company pension plan, including individual counseling from an external service provider A Deutschlandticket and JobRad offers for a convenient commute to work Flat hierarchies and open communication A team kitchen and a cafeteria Regular team events 30 days of vacation (you can choose between 25 and 35 days if you prefer) 4 days off for traditional holidays Fresh fruit every week, plus as much coffee, tea, and water as you like Interested? Then we look forward to receiving your detailed application, including your salary expectations and earliest start date. NetCologne IT Services GmbH Human Resources | Elisa Zube & Michèle Polcyn Adolf-Grimme-Allee 3 | 50829 Cologne About us We, NetCologne IT Services, are a subsidiary of the regional telecommunications provider NetCologne. As a reliable strategic partner based in Cologne, we provide companies and schools with innovative ICT technologies and offer them advanced solutions for their digital transformation. From IT strategy consulting and implementation to service and support for complex IT infrastructures, we offer everything from a single source. In addition, we manage our customers’ IT operations in accordance with the ITIL framework—either through our Cologne-based service desk or on-site. From our modern, certified data center in Cologne, we offer innovative managed services, including custom cloud computing solutions. With our Education Services, we transform school IT into enterprise-grade IT. From IT infrastructure to cloud services, identity management, hardware and software, all the way to IT support, administration, and training. With us, teachers and students get everything they need for the modern classroom, putting digital transformation fully in their hands.