WHAT YOU’LL DO We are looking for a motivated, customer-oriented IT Helpdesk Technician to deliver world-class technical support across our global operations. You will play a key role in diagnosing, documenting, and resolving software, hardware, and network issues, ensuring employees have the tools they need for seamless IT performance. The ideal candidate will excel at troubleshooting, root cause analysis, and providing exceptional customer service, contributing to the success of our IT operations. IT support & troubleshooting: Provision of first-class IT support on site and remotely; rapid analysis and resolution of software, hardware, and network problems. Collaboration & Escalation: Close cooperation with (international) IT teams for efficient escalation and resolution of complex technical challenges. Installation & Configuration: Independent setup, configuration, installation and maintenance of hardware and software according to company standards. User administration & security: Administration of user accounts and access rights, including troubleshooting login problems and ensuring smooth, secure IT operations. Provision of workstations for new colleagues. Training & documentation: Providing training for end users and maintaining IT documentation and system records. Workstation & Peripheral Support: Setting up workstations, managing IT resources and supporting the use of printers, scanners, VPN, and remote tools - also on-site if required WHAT WE’RE LOOKING FOR Communication & Problem-Solving Skills: Strong verbal and written communication skills and strong ability to independently solve problems and prioritize in a dynamic environment. Technical Versatility: Proficient with Windows and macOS systems, Microsoft 365, Apple hardware and software, and common enterprise hardware (e.g., Dell, Apple). Software & application experience: Experience with enterprise applications such as Office 365, Adobe products and AutoCAD; basic knowledge of CRM and ERP systems. System & platform knowledge: Familiarity with ITSM and ticketing systems (e.g., ServiceNow, Jira, Web Helpdesk) and basic knowledge of cloud services such as Azure or AWS. Education & Certifications: Completed school education (ideally IT-related degree); preferably with certifications such as Microsoft. Professional experience in IT support: At least 2 years of practical experience in IT support in a corporate environment with solid PC and network knowledge. WHY YOU’LL LIKE WORKING HERE Secure and permanent employment. High visibility within the company and the opportunity to interact with international colleagues. Flexible working hours: 2 days home office / 3 days on site, also deviating if local presence is required. Collaboration on exciting, international topics. A dynamic, collegial team with international exchange. Flexible working hours and hybrid working models. Opportunities for further training and development within the company, including clearly defined development paths. Attractive remuneration and numerous benefits: 30 days vacation, company pension plan, company health insurance & additional private health insurance, various employee discounts and corporate benefits and job bike program. MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group.