Senior Revenue Operations Specialist (m/f/d)
Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe there is no need for a trade-off between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between data-driven business and privacy-led marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance.
As a Revenue Operations Specialist for Customer Success & Account Management you act as the operational backbone and sparring partner for the respective GTM leaders. You own the operating cadence and rhythms for Customer Success Managers and Account Managers, you are the architect of core processes within these GTM teams, and you lead and coordinate initiatives that ensure teams run smoothly day-to-day while continuously improving how we retain, grow and expand customer accounts.
You work closely with Revenue Ops Analysts to turn data and insights into concrete operational actions. You run the operational cadence for Customer Success, e.g. renewal forecasts, expansion pipeline reviews etc. Onboarding, Adoption, Expansion, Renewal) to drive customer retention, efficient growth and predictable revenue impact.
hands-on experience as customer success manager or account manager is a plus
Strong understanding of B2B Saas Customer Success and Account Management operating cadences, from customer health scoring to renewal forecasting, and from performance management to annual target setting.
Excellent stakeholder management and communication skills for closely collaborating with individual contributors and up to C-level executives.
Salesforce), specialized Customer Success tools and systems, and a high degree of curiosity for GTM innovation, especially AI-driven use cases and workflows.
Business fluent in English.
Benefits
Job-related Language Courses (English, German, Czech, Spanish etc.): Hybrid working policy and the possibility to take a workcation (90 days per year from a European country)
Online yoga sessions
Events - Team Buildings, happy hours, parties/get togethers, occasional company covered breakfasts/lunches, in/across offices, online/in person etc.
Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
Company culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive both personally and professionally
We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects
Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)
We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online
You are the most valuable asset to our company which is why we’re happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well being.