1. Provide Helpdesk Support for IT requests/issues reported by Tickets/Emails/Walkins/Teams/Telephone and the ones escalated by 1st level support staff.
2. Administration of Active Directory Domain, Servers and applications running on them.
3. Keeping the Software and Server Infrastructure up to date by patching/updating/upgrading/replacing.
4. Provide End-user Trainings and orientation on the IT Resources provided
Requirements
5. Create and maintain documentation in IT Knowledgebase.
6. Actively contribute to optimize IT processes.
7. Initiate IT Purchase requests and keeping the IT Inventory UpToDate.
8. Occasional travel to Thorlabs locations and weekend work would be required.
9. Create and maintain excellent relation with Technology Venders and Suppliers.
10. Upskill to new technologies that the company can benefit from.
11. Willingness to travel upto 25%.
Benefits
12. Flexible working hours (by individual arrangement), 30 days holiday, mobile working
13. Offer of company pension scheme & health insurance
14. Support for your individual development and career
15. Wide range of health and sports activities (Urban Sports Club, company run, etc.)
16. Leasing offers (job bike)
17. Free charging station for e-bikes and e-cars
18. Possibility of a time-out
19. Annual employee events and social events
ABOUT US
At THORLABS, we don't just embrace difference - we support it, we celebrate it and we live it for the benefit of our employees, our community and our products. We are proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all. We embrace diversity, actively promote inclusion and welcome applications from everyone. This is also reflected in our values, which we actively live by:
If you have any questions about the application process or our vacancies, please contact our colleague Alexander Winbauer (Human Resources) by email: