Service desk support specialist

Job Opportunity

We are looking for a skilled professional to fill the role of Service Desk Analyst.

Key Responsibilities:

* Incident analysis and customer liaison to maximize first call resolution rate, working closely with the team to deliver exceptional service.
* Recording and tracking incident and request information to ensure accurate and efficient issue resolution.
* Participating in IT environment reconfiguration and installation to maintain optimal system performance.
* Developing and maintaining operational support procedures to streamline workflows and improve productivity.
* Creating high-quality technical content for the knowledge database to enhance user experience.
* Testing and administration of applications to guarantee seamless functionality.
* Liaising with system and database administration teams to execute tasks efficiently.

Requirements:

* A minimum of 3 years' experience in a similar role with a bachelor's degree in IT or a related field.
* Proficiency in MS office skills, including advanced excel and word functionalities.
* A good understanding of main mobile devices platforms and core mobile applications to ensure effective troubleshooting.
* ITIL V4 Foundation Certification to demonstrate expertise in IT service management.
* Fluency in English is required, with French and German being desirable.
* The ability to work autonomously while being a team player with a proactive and solution-oriented mindset.

Benefits:

* A modern approach to career development that prioritizes employee growth and success.