Description: Workster is partnering with a leading company in business travel management, corporate credit cards, and expense solutions to hire an experienced Senior Business Travel Consultant for a Portugal-based team.
In this role, you will support business clients with end-to-end travel arrangements, including flights, hotels, rail travel, and additional travel services. You will ensure smooth travel experiences, assist with self-service tools, and ensure compliance with company and client policies.
Work model: Full-time – fully remote anywhere in Portugal or hybrid in Lisbon.
Your Responsibilities
* Support corporate clients via phone, email, and chat
* Efficiently assess customer needs and travel requirements
* Book and manage complex travel services: flights, rail, hotels, car rentals, etc.
* Assist clients with self-service travel platforms and apps
* Ensure compliance with agreed SLAs and quality standards
* Apply global travel and compliance policies
* Provide feedback on service improvements and relevant processes
* Participate in team meetings and discussions on industry trends
* Meet attendance and performance targets
Your Profile
* German C1 (spoken and written)
* Minimum 5 years of experience in business travel consulting (flights, rail, hotels)
* At least 3 years of GDS experience (e.g. Sabre, Amadeus, or Galileo) – mandatory
* Experience in customer service or contact center environments is a plus
* Confident using tools such as Gmail, Zendesk, Slack, and Salesforce
* Willingness to work shifts (Monday–Sunday, 07:00–23:00)
* High level of independence, multitasking, and problem-solving skills
* Professional and empathetic communication style
* Additional languages (e.g. French, Italian, or Spanish) are a plus
What We Offer
* Competitive salary based on experience and qualifications
* Flexible work model – fully remote in Portugal or hybrid in Lisbon
* Comprehensive health, dental, and vision insurance
* Paid parental and bereavement leave
* Commuting cost support
* Mental health and wellbeing programs
* Internet allowance for home office setup
* Structured onboarding, training, and development opportunities
Recruitment Process
1. Phone interview with a Workster Recruiter
2. GDS test (online, in English)
3. Interview with the partner company’s HR team
4. Final interview with the client company
Ready for an international career in Portugal?
Join a multicultural team and help shape the future of customer service!