## About the role As a Junior IT Administrator (m/f/d) you'll be working within our IT Operations Team that provides the whole IT for our company. In your role you'll be the first point of contact for ~400 employees as internal end-users. Working alongside highly-motivated, technology-driven colleagues in a team with flat hierarchies gives you the chance of a steep learning curve, getting in touch with new technologies and developing on a professional level in the fields of Security and Infrastructure. ## Your Responsibilities On-boarding of new employees - Create accounts for new users including Microsoft365, windows AD, and Linux accounts - Setup the hardware for new employees including laptops, workstations, and phones - Prepare additional peripherals for new employees, like keyboards, headsets, monitors - Setup the workspace for new employees Off-boarding of employees - Close or disable accounts including Microsoft 365, windows AD, and Linux accounts - Track and collect their old equipment and return it to the IT department and storage - Recycle laptops, phones, and other peripherals for the new users IT storage management - Manage and closely track end-user devices in the storage including laptops, workstations, monitors, and other peripheral devices - Keep track of the supply in the IT storage and notify supervisor when it's time to order new equipment - Manage storage based on general IT demands and internal project demand - Tracking assets in the asset manager of our TopDesk ITSM - Maintaining the IT inventory for ~1000 assets Company phones management - Track and manage company phones using Microsoft InTune - Prepare new phones for users including setting up protective screens and cases, enrolling it into the management system, and preparing its system for new users - Troubleshoot user issues with the phones - Deploy new company-approved apps to phones using Microsoft InTune Company accounts management - Create or manage user accounts for Atlassian, including Jira and Confluence - Create and manage VPN certificates for the users - Manage different accounts and to name a few, GitLab, unity, Solidworks and many more Managing Windows devices - Install and prepare Windows laptops and workstations - Enroll them in Windows active directory - Create and manage devices in the Windows active directory - Install software depending on requirements - Troubleshoot common Windows problems Managing Linux devices - Install and prepare Linux Website laptops and workstations - Connect them to our management and automation system Puppet using frontend Foreman - Manage devices in Foreman - Define and deploy software to the machines using Foreman and Puppet - Troubleshoot basic Linux issues Providing IT support to the users - Use the TopDesk ticketing system to provide support for our internal users - Working on tickets and troubleshooting in the scope of the 1st and 2nd Level IT support - Closely collaborate with the internal 3rd Level Support - Provide support in multiple locations within Munich - Occasionally provide support at our production site in Kaufbeuren ## Essential Skills - Practical experience in IT support - Linux knowledge - Windows knowledge - Basic networking knowledge - Cable management skills - Organizational and time management skills - Not being a stranger to occasional physical work, mainly involving cabling and setup of new workspaces and locations - Being "agile" - willingness to learn and adapt - Excellent problem-solving skills, hands-on mentality, and flexibility - High degree of service and customer orientation - Fluent English skills - Valid driving license ## Beneficial Skills - Puppet / Ansible experience - Experience with Foreman - Experience with TopDesk ITSM ## What we offer - Room for growth alongside experts, and in a challenging environment. - Dynamic high-tech startup combined with financial soundness and world-class investors. - Great working environment in a multi-cultural, international team. - Corporate benefits program that covers health, mobility, and learning with up to 100 Euros per month. - As a startup, we of course also have a rooftop terrace, free drinks, fruit,s and team events.