About the Role
Energizing a new world with innovative solutions is at the heart of our mission.
Our Expertise
We are an internationally leading provider of sustainable battery storage solutions for automotive and industrial applications, leveraging over 135 years of experience in developing and globally marketing innovative batteries and systems.
Our expertise drives the energy transition and contributes to a cleaner future, shaping a more resilient and environmentally responsible industry.
Culture and Strategy
Our culture and strategy are centered on recycling, sustainability, and environmental responsibility, reflected in our operations across Europe.
We operate 11 manufacturing and 3 recycling facilities, ensuring a low CO2 footprint with a local supply chain, while our team of 5,000 employees provides €1.6bn energy storage solutions and services worldwide every year.
Daily Responsibilities
* Leadership: Ensure team stability and cohesion, providing direction and managing a team of 8 employees that foster excellence and customer focus.
* Collaboration: Work closely with Sales, Order Management, Plant, and Logistic teams to deliver seamless customer experiences and address challenges proactively.
* Coordination: Support Oracle deployment, standardize service commitments across the German organization, and ensure alignment.
* Metrics & Reporting: Establish and monitor key performance indicators (KPIs) to assess team performance, customer health, and overall success.
Requirements
* Proven experience in leading, motivating, and developing Customer Service teams.
* Able to translate insights into actionable strategies.
* Grit and High Standards.
* A high degree of initiative.
* Foster accountability, lead by example, and drive ambitious growth goals with perseverance.
* Proficient written and spoken German and English skills.
* University degree in Business Administration or completed commercial apprenticeship with several years of job experience.
* Approximately 3-5 years of experience in a comparable position.
What We Offer
* A challenging, responsible, and varied role in a modern division within an international corporation.
* A highly collegial working environment with a reasonable scope for action and decision-making.
* Exciting personal and professional development opportunities, corporate well-being initiatives, and benefits.