German Customer Support Specialist
Position: German Customer Support Specialist
Location: Lisbon (Santos) – On-site
Start Dates: 2 February 2026 | 16 February 2026
Working Schedule
* Rotative shifts
* Monday – Sunday, between 08:00 – 00:00
* Shuttle service provided for late shifts
Job Description
We are looking for a German-speaking Customer Support Specialist to join an international team supporting a global Video Streaming Platform.
You will be responsible for delivering high-quality customer support, handling inquiries, and ensuring an excellent user experience.
Requirements
* German: Native or near-native level
* English: Minimum B2 level (mandatory for all positions)
* EU ID, Residence Card, or Certificate of Protection (issued later than March 2022)
* Customer-oriented mindset
* With or without previous customer support experience
Offer & Benefits
* Base salary (no experience): 15,260€ gross/year
* Possible signing bonus: 2,000€ – 2,500€
* Monthly language bonus: 235€ – 360€ (depending on experience level)
* Stable long-term project in a multicultural environment
Relocation & Support
For candidates relocating from outside Continental Portugal:
* Full bureaucratic support to obtain NIF & NISS
* Assistance with housing search according to candidate needs
* Relocation bonus: 2,500€ gross, paid with the first payroll cycle
For candidates already in Portugal (100 km or more from Lisbon):
* 1,500€ gross relocation support
Interested candidates are welcome to apply their CVs in English.