What you can expect
1. As a working student, you will support our team in integrating new (AI) technologies, rolling out and operating our DKV Virtual Assistant, and managing and optimizing our transactional customer feedback. With your IT affinity, you’ll quickly take on responsible project tasks. Your focus will be on preparing workshops, user trainings, and taking on junior PMO responsibilities.
2. In addition to supporting AI & Virtual Assistant integrations, you and your team will drive the continuous development of DKV Customer Service.
3. As a strong communicator, you’ll act with sensitivity and involve all relevant internal and external stakeholders.
4. You’ll actively contribute to shaping strategic initiatives within DKV Customer Service. In doing so, you’ll gain insights into the systems, processes, and workflows of a best-in-class international customer service organization — and have the opportunity to gain valuable experience in project and process management.
5. You’re also ready to lend a hand with special tasks when needed.
What makes you stand out
6. You are currently enrolled in a degree program in business administration, engineering, computer science, mathematics, or a comparable field, and you have a strong academic record.
7. You have a keen interest in IT processes and project management, and ideally, you’ve already gained initial experience in (IT) project work.
8. Your strengths include analytical thinking, teamwork, strong communication skills, a sense of responsibility, and the ability to quickly familiarize yourself with new topics.
9. You speak German fluently and have solid English skills, both written and spoken
We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.
Why DKV Mobility? Here are five good reasons...
At DKV Mobility, we are team players - because we are only successful together! #teamofteams
You should feel welcome with us from the very beginning!
We've been growing for about 90 years
How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.
There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!
We attach great importance to work-life balance.
We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.
We support you in your development
We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!
We are committed to a net-zero future
After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.
We are a certified employer
Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!