Key Responsibilities
We serve as primary customer support agents via phone, email and chat. Our goal is to provide timely, accurate and professional help in resolving inquiries and complaints efficiently. We strive for high satisfaction scores by documenting interactions clearly within our CRM system. Complex cases are escalated when required while adhering to internal policies, quality standards and compliance requirements.
To be successful you will need native fluency in German (spoken and written) along with a good command of English for internal communication. Previous experience in customer service or contact center roles is preferred due to the structured KPI-driven environment that we work in.
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