German Speaking Customer Success Manager - SAAS
Location : Remote can be based anywhere in the DACH Region
Salary €50,000
Client Profile:
Our Client a successful SAAS company based in Munich is looking for a German Speaking Customer Success Manager.
Key Responsibilities:
•Build close long-term client relationships to understand their needs and ensure their success.
• Keep clients engaged and consistently.
• Serve as the main point of contact and liaison between clients
• Empower customers to connect their goals and challenges with the solution.
• Build customer loyalty and reduce churn.
• Take ownership of new accounts and manage their onboarding.
• Develop communication strategies driving the greatest impact at scale.
• Lead consultations, and one-on-one demos to educate customers on the features of the product.
• Stay in touch with clients to ensure that they're realizing the full potential of the services on offer.
• Build, own, and execute client success and engagement plans.
• Navigate client organizations to uncover additional product applications & opportunities for partnership.
• Spearheaded internal cross-functional improvement projects.
• Represent the voice of the customer and influence the product development roadmap.
Personal Specification:
• 1-3 years of B2B SaaS customer success, account management,
or consulting experience working with accounts of various sizes.
• Fluent in German and English
• Superb written and verbal communication skills.
• Positive attitude, empathy, and high energy.
• Ability to take initiative and adapt.
• Prior experience in strategy consulting – advantage.
• Strong customer-facing and presentation skills with the ability
to establish credibility with executives.
• BA or BS Degree is a must.