We are hiring for a Desktop Support Technician
𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Frankfurt, Germany
Staff needed:
2x people
Duration
: 6-12 Months with a high chance for extentions.
Skills and Qualifications Required:
* Over 24 months of work experience.
* Advanced knowledge in computer hardware, software applications, and Microsoft OS.
* Proficient in printer hardware, networking, wireless and VPN configurations, ticketing software, Microsoft Office & Office 365, PC/Laptop hardware and peripherals, including printers, and mobile devices.
* Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
* Relevant IT certifications: A+ Certification, OEM certifications (Dell, HP, Lenovo, Lexmark, IBM), CompTIA A+, MCITP, MOS.
* Strong customer service skills, problem resolution, and ability to adhere to documented processes.
Language Requirement:
* B2/C1 Fluency in German/Deutsche and English (written and verbal).
Equipment Provided:
* Systems and equipment, including a PC and phone.
Ensure identified candidates can present to customer staff, monitor daily service activity effectively, and maintain high levels of service delivery.