Job Overview
The Client Account Manager plays a pivotal role in ensuring exceptional customer satisfaction by serving as the primary point of contact for client requests linked to the FA department.
* Monitor all open subjects and requests to ensure timely and accurate responses to clients.
* Stay informed about any changes affecting clients to provide tailored service.
* Develop a deep understanding of client needs to deliver top-notch support.
* Prepare and present Key Performance Indicators to evaluate service quality.
* Participate in quality reviews with key stakeholders to enhance client relationships.
Requirements:
* Minimum 5 years of experience in the Fund Industry.
* Fund accounting expertise is highly desirable.
* Ability to work independently, flexibility, and strong negotiation skills are essential.
* Effective communication and self-confidence are vital for success.
* Strong organizational and analytical skills, with a proactive approach to improving client satisfaction.
Key Qualifications:
* Professionalism and reactivity in communication.
* Able to analyze situations, plan, and implement solutions.
* Initiative-taking and continuous improvement mindset.