Description
Join Navan in Powering In-Person Connections with Relentless InnovationAt Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!As a key member of our fast-growing Travel Services team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travellers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.What You’ll Do:Provide top-tier travel support via chat, calls, and emailsMaintain up-to-date knowledge on suppliers, destinations, and systemsQuickly assess customer needs, urgency, and preferencesAccurately handle hotel, flight, car, and rail bookingsGuide customers in self-service options on the Navan platform and appRespond promptly, meeting SLA expectationsFollow company and customer policies, ensuring global complianceGive feedback to stakeholders on goal progress and key processesParticipate in team meetings on products, suppliers, and industry updatesStay current on travel industry best practicesMaintain attendance, complete assigned training, and meet performance metrics
Requirements
What We’re Looking For:Experience: 3+ years as a Travel Consultant covering air, rail, and hotel bookings;
3+ years with GDS (Sabre, Amadeus, or Galileo)Language: Fluency in German and English (both languages are required)Customer Service: Background in contact center or customer-facing rolesTech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and SalesforceAvailability: Flexible to work rotating shifts, Monday to Friday, between 7 AM and 7 PMWorking Model: Flexible to work from our Berlin office once a week - Hybrid modelSkills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issuesAttitude: Empathetic, professional, and excellent at communicating verbally and in writing Note: Please submit your application in English