Location:- Düsseldorf, Germany German Language Proficiency - B2 Level (Mandatory) Work Type : Hybrid
Role Summary:
Processing of fixed network trail orders (new trails, migration, clearing, deconfiguration) and capacity requests. Processing of switching orders, Cramer-Fixed und Cramer-Mobile (ARM & ANN) Objects, and capacity orders in the core
Technical Experience:
Proficiency in SDH digital hierarchy is required from fractional T1/E1 to 100G circuit level. Good Planning knowledge in PDH, SDH, Ethernet, and DWDM systems and Knowledge on transmission network products, like U2000 NMS, Marconi, Nortel and Ciena 6500 equipment’s etc. Ability to devise solutions for various projects like Site, Ring, Legacy equipment optimization and migrations. Good knowledge on various Telecommunication equipment’s. Knowledge in various products offered by service provider. Experience to perform following tasks -. creating/editing/deleting distributors, links, nodes and other objects in Cramer Experience of working in an operational environment & ticketing system alongside other technical and operational teams Experience of identifying scope for improvement, process reviews and developing and implementing new processes Commitment to service excellence and customer experience Flexibility in a rapidly changing and developing environment
Must have technical / professional qualifications:
Relevant experience in SDH/DWDM/OTN with good discipline, winning attitude and keep on trying to achieve a team goal mentality. Any Degree or Equivalent Qualification Proficient in MS Office Suite with good skills in PowerPoint and Excel. Good communication and Interpersonal skill. Basic knowledge on IP networks. Language: English (Proficient), German (Proficient) Relevant domain certifications and Cramer Inventory knowledge would be an advantage
Roles & Responsibilities:
In-depth technical knowledge of optical layer transport systems, OTN, ROADM, SDH, cross connect switching and signal grooming, as well as knowledge of ring and mesh network topologies. Experience in the field of SDH, DWDM & OTN technology, for creation and migration of transmission bandwidth High- & Low-level Design and planning experience in SDH, DWDM & OTN systems.
Processing simple /Complex capacity requests for enterprise customer connections within the fixed network (non-redundant) under the Classic service level agreement (SLA) for per capacity request Processing of capacity request for an enterprise customer connection with / without redundancy. Meet redundancy requirements with protection across MSP, MSPRING, and SNCP. Coordinate with various transport network teams to create design access and core network, capacity manage and optimize the network Create and maintain strong operational relationships with the customers, internal business owners and other key stakeholders Maintain a proactive approach to operational and service issues, ensuring KPIs, SLAs, service qualities are met. Review of KPIs and drive Improvement plan development and implementation Management of operational issues by understanding impact, identifying solution options, liaising with technical team and business owners.