Director of Global Quality (all genders)
Join to apply for the Director of Global Quality (all genders) role at tonies®.
About tonies
tonies is the globally leading interactive audio platform for children with more than 10 million Tonieboxes and 125 million Tonies sold. The intuitive and award‑winning audio system has changed the way young children play and learn independently with its child‑safe, wireless, and screen‑free approach. Tonieboxes have been activated in over 100 countries, and the content portfolio includes around 1,400 Tonies in several languages. Since its inception, tonies has achieved significant milestones, including listing on the Frankfurt Stock Exchange in November 2021 and operating with a globally present team of over 550 dedicated professionals.
Joining our tonies team means being part of an inspiring mission to create innovative and meaningful experiences for children around the world. Together, we’re shaping the future of play, learning, and imagination.
Reporting Structure
Reporting directly to the COO, the Director of Global Quality will define and execute our global quality strategy, ensuring that Tonies products—including toys, consumer electronics, IoT‑enabled devices, firmware, and digital services—consistently meet the highest standards of safety, compliance, reliability, and customer satisfaction.
Your tasks and responsibilities
Strategic Leadership & Governance
* Develop and execute a comprehensive global quality strategy, aligning with corporate objectives and international regulatory requirements.
* Serve as the executive owner of Quality Management Systems (QMS), ensuring alignment with ISO 9001 and industry‑specific standards.
* Champion a culture of safety, compliance, and continuous improvement across global operations.
QMS Development
* Design, implement, and continuously improve Tonies’ global QMS covering product design, manufacturing, software/firmware development, and digital services.
* Requirement management: develop and implement requirement management for all aspects of Tonies products (technical requirements as well as ESG requirements).
* Ensure compliance with relevant industry norms, including ISO 9001.
Product Quality & Safety Assurance
* Establish and enforce rigorous quality control processes, inspection protocols, and defect analysis for toys and consumer electronics.
* Ensure compliance with international toy and electronic safety standards, including:
o Directive 2009/48/EC on the Safety of Toys
o ASTM F963 (U.S. Toy Safety Standard)
o REACH & RoHS (chemical and hazardous substance compliance)
o CE, UKCA, FCC, UL, and CCC certifications for electronics
o IEC 62368-1 (Safety of Audio/Video, IT, and Communication Technology Equipment)
o Packaging Directive 94/62/EC
* Oversee product testing for mechanical, chemical, electrical, and cybersecurity safety.
Supplier Quality Management
* Lead supplier qualification, audits, and performance management, ensuring compliance with safety, ethical sourcing, and ESG requirements.
* Implement global quality agreements and risk assessments with contract manufacturers and third‑party labs.
Regulatory Compliance & Documentation
* Ensure global adherence to EU Toy Safety Directive 2009/48/EC, U.S. CPSC requirements, and other market‑specific regulations, including licensors requirements.
* Oversee documentation of conformity assessments, technical files, and safety certifications.
Customer Focus & Continuous Improvement
* Monitor customer returns, complaints, and product performance data to drive corrective and preventive actions (CAPA).
* Lead root cause analyses and implement Lean, Six Sigma, and TQM practices to ensure operational excellence.
* Drive initiatives that enhance customer trust and brand reputation.
Leadership & Reporting
* Lead and develop a global quality team with regional coverage across suppliers, manufacturing sites, and markets.
* Manage the global quality budget, resource allocation, and performance reporting.
* Provide regular executive‑level reports on product quality trends, risks, and improvement initiatives.
Qualifications
* Master’s degree in engineering, quality management, or a related technical/industrial field.
* 10+ years of progressive experience in quality management, including at least 5 years in a leadership role within the toy, consumer electronics, or related industries.
* Proven expertise in international regulatory compliance, product safety, and global certification processes.
* Demonstrated success in implementing and scaling global QMS across multi‑product and multi‑country operations.
* Strong leadership with the ability to inspire, mentor, and develop diverse global teams.
* Excellent knowledge of international toy safety and consumer electronics standards.
* Proficiency in Six Sigma, Lean, TQM methodologies, and supplier quality management.
* Strong problem‑solving, analytical, and decision‑making skills.
* Excellent communication skills in English (German is a strong advantage).
* Enthusiasm for Tonies, our products, and our mission to bring safe, high‑quality experiences to families worldwide.
* Willingness to travel internationally as needed.
Benefits
* Global teamwork and collaboration across departmental and country borders.
* Flexible mobility options: public transport ticket, office parking, bicycle leasing, or remote‑work subsidy.
* Enhanced security benefits: pension plans, disability insurance, etc.
* Paid annual leave: 30 days plus additional holidays; after one year, up to 10 “toniecation” days (unpaid).
* Continuous learning: internal & external training opportunities and a learning budget.
* Language learning & relaxation support (Babbel, Calm).
* Discounts on tonies products.
Good to know
As part of our principles, we are committed to supporting inclusion and diversity at tonies. We actively celebrate our colleagues’ different abilities, ethnicities, faith and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
How to Apply
We look forward to hearing from you!
Lisa Weyers
Talent Acquisition Manager
Seniority level
Director
Employment type
Full‑time
Job function
Quality Assurance
Industries
Technology, Information and Media
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