Description:
Job Overview:
TheExecutive Assistant Managerwill be responsible for oversight of the local team (soon to be 10 assistants). The role includes being the first point of contact for all operational aspects, workflow coordination, training and assisting in recruiting and performance management. The role requires communicating with key clients (Partners, Directors and Support Professionals) on a regular basis to gather feedback on business and service needs. The role also involves working closely with the local leadership, the other German EA Managers and EA Regional Manager to ensure service levels are met while improving efficiencies and processes. In addition to team oversight, the EA Manager will provide support for a Partner and backup coverage for the local EA team.
This is a hybrid role that requires at least 3 days per week in the office. There is no option to be fully remote
Your primary areas of responsibility will be:
Management
1. Help with creating positive and collaborative team dynamics
2. Be the team’s first point of contact for conflict resolution
3. Collaborate with Regional EA Manager and local office leadership on process enhancements to improve efficiencies and capacity management
4. Work on internal communications for the team ensuring relevant information is communicated appropriately
5. Occasional involvement in special projects for EA Department
Workflow
6. Manage coverage for the team (or backup workflow coverage)
7. Approve holiday, “work from home” requests and timesheets
8. Track attendance, punctuality, vacation, “work from home”, timesheets and overtime (where required)
Performance
9. Help set annual performance goals for team
10. Provide coaching to team to help achieve goals, develop skills or improve performance
11. Collect feedback from Partners/Principals in preparation for mid-year and year-end reviews and write reviews
12. Conduct mid-year and year-end reviews
13. Work with local leadership and Regional EA Manager to calibrate performance ratings
14. Assist in managing performance issues in conjunction with local office leadership and Regional EA Manager
Recruiting
15. Assist with all aspects of recruiting (screening potential candidates, first interviews, scheduling partners to interview candidates if needed and make offer recommendations)
16. Integrate new hires into team workflow
17. Training
18. Coordinate training schedule of new team members
19. Identify skills/learning gaps for team and suggest training content
20. Provide feedback to Training Network on training materials
21. Partner Support
22. Provide support to an assigned Partner and backup coverage support
Experience Required:
23. 7+ years of working experience as an Executive Assistant
24. At least 2 years’ experience of team/people management
25. Experience in working in high pace environment with many demands from various stakeholders
26. Experience with training, workflow coordination
Skills and Attributes:
27. Fluent in German and English
28. Previous team management experience
29. Firm but fair
30. Mature and calm
31. Respect of confidentiality around HR issues
32. Collaborative and team player
33. Problem solver
34. Strong service focus
35. Excellent communicator and negotiator
36. Strong listening skills
37. Self-starter
38. Able to prioritize and juggle several tasks at once
39. Comfortable with change
40. Familiar with local labor laws and requirements, a +
Why join us at Oliver Wyman?
At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it! We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us!
41. We’re individuals who are self-starting, motivated, energetic, entrepreneurial about what we do
42. We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us
43. We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion
44. We believe that to create a true meritocracy we need to remove artificial barriers to opportunity
45. We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.
46. We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other’s time and are sensitive to how it is used. We are an output not input-based culture, have respect for people’s personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.