At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.
We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.
Your Role: Service Engineer
Responsible for the installation, service and maintenance of GPI machinery in customer facilities. The incumbent is a key member of the Technical Service team and partners with our converting and sales teams to meet the needs of the customer.
Participates in the development, processing and follow up of specifications during machinery tests, debugging and start up, as well as, during the development and field testing of new carton designs
Develops and maintains productive working relationships with customers and acts professionally and proactively to resolve equipment, cartons or service-related issues
As the technical expert, partners with sales and converting manufacturing individuals and teams to resolve customer issues, as well as, support new business opportunities and product development projects
Prepares excellent and timely service reports, modified schematics, standard operating procedures and carton specification updates to support field initiatives and changes
Reports excellent and timely on progress of projects / assignments to all internal and external stakeholders
Liaises with other companies / OEM’s working on common projects
4 or more years of related experience and/or formal training in equipment maintenance, repair and troubleshooting. Knowledge of packaging or similar equipment is advantageous
~ Technical training with graduation or education of industrial or mechanical engineering
~ Demonstrated ability to read electrical, mechanical engineering PLC and operator interface knowledge/experience.
~ Six Sigma methodology
~ Higher level of English reading, writing and speaking skills
~ Join us at Graphic Packaging International and be part of a team that’s shaping the future of packaging.