As a Customer Success Manager, you act as a strategic partner to your customers and help them turn their communication goals into real impact. You build strong, trust-based relationships, guide customers through a smooth renewal process, identify growth opportunities, and actively prevent churn. With your product expertise and collaborative approach, you empower customers to fully leverage the Staffbase platform and contribute to their long-term success.What you’ll be doingBuild and maintain strong, strategic relationships with your customers as a trusted advisorLead regular check-ins and Business Reviews tailored to your customer segment to align on goals, showcase value, and strengthen the partnershipTake full ownership of renewals by preparing, coordinating, and guiding customers through a clear and value-driven renewal processMonitor customer health, identify risks early, and develop actions to prevent churnIdentify and drive upsell and expansion opportunities based on customer needs and product usageCreate structured Account Plans that outline goals, success criteria, and actionable next stepsProvide proactive guidance on platform adoption, best practices, and approaches to strengthen internal communicationUse engagement and usage insights to help customers optimize their platform experienceStay current on product updates, new features, and industry trends to support customers with relevant knowledgeRepresent the Voice of the Customer by sharing structured feedback with internal teams to support product improvementsSupport Marketing initiatives such as customer stories, events, and community engagementWhat you need to be successful3+ years in Customer Success, Account Management, or a hybrid Sales/CS role within SaaSBusiness fluent in German and EnglishProven experience owning a revenue quota (Renewals and/or Upsells) with a track record of meeting or exceeding targetsComfort navigating contract discussions and commercial negotiations with procurement and decision-makersAbility to move beyond "support" conversations to discuss business value, ROI, and long-term strategyAbility to manage high-stakes situations, such as turning around at-risk accountsExceptional presentation skills, capable of leading Executive Business Reviews with C-Level executivesExperience with CRM tools, e.g., Salesforce, Gainsight, HubSpot is a plusBackground in HR Tech or Internal Communications is also a plusWhat you'll getCompetitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during AugustWellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxationSupport -we’re offering a company pension schemeVolunteers Day - you’ll get one day off per year for supporting a social project #J-18808-Ljbffr