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Technical support engineer at fast growing berlin ai company

Berlin
Nomitri
Ingenieur
Inserat online seit: 2 April
Beschreibung

Location: Berlin, Germany (hybrid: 3 days in-office, 2 days remote)

Join Nomitri and help bring real-world AI systems into production. We deploy computer vision solutions into retail environments across multiple countries — operating in complex edge + cloud setups and processing millions of events daily.

We’re looking for a highly analytical, hands-on engineer who enjoys digging into complex systems, solving real-world problems, and growing into a key role at the intersection of support, infrastructure, and AI systems.



What you'll do

* Monitor and analyze live systems across stores using logs, telemetry, and video data.

* Investigate and resolve issues in real-world environments (networking, configuration, hardware, deployments).

* Support and validate deployments — from preparation to rollout in production.

* Act as a technical interface to customers during rollouts and incident resolution.

* Work closely with engineering to identify root causes and improve system robustness.

* Build internal tools, scripts, and automated checks to scale support and operations.

* Document recurring issues and establish best practices for troubleshooting.

* Occasionally support on-site deployments across Germany and Europe.

What you bring

* Hands-on experience with Linux systems (CLI, debugging, system interaction).

* Comfortable working with Git in collaborative environments.

* Programming experience (e.g. Python, C++, or similar) — you can debug and write small tools/scripts.

* Basic understanding of networking fundamentals (e.g. connectivity, services, ports).

* Fluent German and English, with the ability to communicate clearly in technical contexts.

* Strong analytical mindset — you enjoy investigating issues and finding root causes.

* High ownership and reliability, especially in customer-facing situations.

Nice to have

* Experience with Docker or containerized environments.

* Basic knowledge of databases or data analysis (SQL, scripting).

* Exposure to distributed or edge systems (on-prem + cloud).

* Familiarity with monitoring, alerting, or observability tools.

* Experience with computer vision, video systems, or AI-based applications.

* Background in technical support, field engineering, or system deployment.

Why join Nomitri?

* Real-world impact: Your work directly affects live systems used in stores across multiple countries.

* Steep learning curve: Deep exposure to Linux, networking, distributed systems, and AI-powered applications.

* Bridge role: Grow beyond support into infrastructure, DevOps, or MLOps over time.

* Hands-on from day one: Work on real deployments, not just internal tooling.

* Close to the product: Collaborate directly with core engineers and influence system improvements.

* Learn from top engineers: Work closely with a highly experienced, international team (ex-Meta, Amazon, Qualcomm, ASML, …).

* Strong growth potential: Ideal role for ambitious engineers who want to quickly expand their technical scope.

Sounds good? If you enjoy solving real problems in complex systems and want to grow fast — we should talk. Not what you’re looking for? Not a problem, stay connected with us via LinkedIn or look into our website, in case more fitting job opportunities are available in the future.

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