Your Role brResponsible for delivering global and business-critical Workload Automation services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs brEnsure SLA 1 Class Support for the Workload Automation Service brMaintain and enhance the operational model of our Workload Automation Tool brLead migration assignments within the Workload Automation domain brUpdate documentation regularly, ensuring that connections and processes are in place between all services while decreasing overlaps between services provided by various teams in the Workload Automation domain brIdentify potential risks to service delivery and develop strategies to mitigate these risks, ensuring business continuity and minimal disruptions brKeep in close touch with external entities involved in the Workload Automation domain brbrYour Profile brBachelor’s or master’s degree in the field Computer Science or equivalent experience in the IT industry brProfound experience with Workload Automation Tools brExtensive understanding of service delivery according to ITIL standards brExperience in coordinating and communicating complex tasks brAbility to make decisions within role responsibilities brProactive work approach and ability to collaborate in an international environment brExcellent communication skills in English brYour ZEISS Recruiting Team: brMrs. Selina Riccio