At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
The Field Applications Specialist (FAS) based in Germany for Beckman Coulter Diagnostics is responsible to provide excellent customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments.
This position is part of the DACH Field Application Team and as FAS you will be located in Germany, preferably within the Köln–Bonn–Bochum area, supporting our local and EMEA customers and impacting directly patients health and overall well-being. You will be a part of the Field Applications Specialist Team and report to the Field Application Manager responsible for providing frontline support by resolving customer(s) problems and issues through technical, scientific expertise and troubleshooting. Use critical thinking to resolve application issues, train our customers, verify the operational performance and data quality of systems. This is supported with a clear Development Pathway program as part our culture to develop and grow our teams.
• Be supported by a strong leadership team, involved in keys projects to deliver successful installations for our Customers that meet their requirements and that of our company.
• Provide excellent professional support and training to Beckman Coulter’s customers.
• Maintain customer support logs and internal records in a timely manner, resolve issues to deliver a high-quality Customer Experience. • Develop commercial awareness through cross functional support of the business to increase growth opportunities and demonstrate to our Customers our pioneering innovation solutions and new products for the market.
University Scientific degree • At least 1 year of experience within the clinical laboratory diagnostics environment, with a solid familiarity with its processes, technologies, and industry dynamics
• Fluent in German and English.
• Requirement to travel within Germany and the EMEA region (up to 90%, 85% DACH and max 5% rest of EMEA) to support customers using your technical expertise with overnight stays (up to 50%) as needed.
• however, we operate as a team to share standard methodologies, mentor and receive expert technical support. Classified as remote worker, provided with a company car, mobile phone and laptop.
We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.