About this role As Key Account Manager LH & Core Brands – Vendor Logistics Strategy & Operations, you will own and manage Lieferando’s most strategic and high-impact logistics local hero and core brands partners across Germany. These partners play a critical role in delivering high service quality at scale and driving long-term growth of our logistics network. In this role, you will act as the single point of contact and full owner for your assigned key accounts — covering logistics performance, operations, and commercial topics end-to-end. You will ensure excellent service levels, strong operational execution, and sustainable partner development. You will work closely with internal teams including Account Management, Finance, Product & Tech, Customer Service, and Legal, while being supported by specialized teams (e.g. Network & Pricing, Business Planning & Analysis, Compliance). This is a highly visible role with direct impact on Lieferando’s logistics performance and strategic vendor landscape. These are some of the key ingredients to the role: Key Account Ownership & Relationship Management Act as single point of contact for local hero and core brands partners Build and manage senior stakeholder relationships on partner side Lead escalations and ensure alignment across all operational topics Performance & Operational Ownership Monitor KPIs and drive continuous performance improvements with partners Identify operational gaps and implement structured action plans Ensure high service quality and operational excellence across regions Strategic & Operational Development Identify and support growth opportunities (expansion, scaling, new cities/zones) Optimize cost structures and operational efficiency in collaboration with internal teams Contribute to operational partner development and portfolio steering Cross-Functional Collaboration & Execution Collaborate with internal teams (Account Management, Finance, Product & Tech, Customer Service, Legal) Align with Business Planning teams on forecasting and capacity planning inputs Coordinate with Compliance to ensure regulatory adherence and contract alignment Reporting & Governance Track and report performance, risks, and opportunities to senior stakeholders Maintain structured documentation of performance and action plans Ensure data accuracy and transparency across all relevant KPIs What will you bring to the table? Strong professional experience in key account management, logistics, vendor management, or operations Proven ability to manage large, complex partners and senior stakeholders Strong analytical mindset with experience in KPIs, performance management, and data-driven decision-making Experience in strategic partnership development Ability to take full ownership and accountability for business outcomes Structured, proactive, and solution-oriented working style Experience in fast-paced environments such as delivery, e-commerce, logistics, or mobility Strong communication and stakeholder management skills across all levels Ability to manage multiple priorities and complex operational topics Willingness to travel occasionally within Germany Fluent in German and English Our Offer Just like a well-balanced recipe: your skills and our offer are a perfect match! With us, you can expect: Competitive Compensation: A salary package that recognizes your performance – complemented by an open feedback culture and regular performance reviews. Flexibility: A permanent employment contract with hybrid work options: three days per week in our Berlin-Kreuzberg office and two days working from the comfort of your home. ️♀️ Urban Sports Club Membership: For your work-life balance and a clear head in your daily routine. ️ Additional Perks: A monthly travel allowance of €59 and a €90 monthly Lieferando Pay credit to have delicious food delivered straight to your workspace. Company Pension: A company pension scheme with a 20% employer contribution. Diversity & Inclusion: A diverse and inclusive team with colleagues from over 99 nations, plus the opportunity to join our various communities and Employee Resource Groups (ERGs). Shared Experiences: After-work drinks, regular team events, social engagement activities, as well as our summer and/or winter parties. Inclusion, Diversity & Belonging Egal, wer du bist, wie du aussiehst, wen du liebst oder woher du kommst - bei Just Eat Takeaway.com kannst du deinen Platz finden. Wir verpflichten uns, eine integrative Kultur zu schaffen, die die Vielfalt der Menschen und des Denkens fördert, in der alle Mitarbeiter das Gefühl haben, wirklich dazuzugehören und sich jeden Tag bei der Arbeit von ihrer besten Seite zeigen können. Was bieten wir sonst so an? Möchtest du mehr über unsere JETer, unsere Kultur oder unser Unternehmen erfahren? Besuche unsere Karriereseite, wo du die Geschichten unserer Mitarbeiter, Blogs, Podcasts und weitere JET-Häppchen finden kannst. Bist du bereit, deinen Platz einzunehmen? Bewirb dich jetzt! LI-TS1