IT Infrastructure Specialist
This role involves leading the continuous improvement of IT operations, ensuring the reliability and efficiency of our technology infrastructure. As an IT Infrastructure Specialist, you will be responsible for driving on-site IT projects and acting as a technical bridge between local business teams and central IT.
* Main Responsibilities:
* Deliver hands-on L2 support resolving complex issues
* Monitor help desk trends and drive improvements
* Facilitate onboarding and training for new IT team members
* Create clear training materials for central IT L1 Support team
* Act as the primary interface between manufacturing site and central IT
Requirements:
* Mandatory Skills:
* Extensive professional experience as an IT technician or system administrator
* Solid knowledge of Microsoft Windows environments, Active Directory, and Microsoft 365 services
* Basic networking knowledge, including TCP/IP and LAN/WAN troubleshooting
* Good knowledge of ITIL principles and best practices