Requirement: Deskside support
A Band 1 job description for a Desktop Support Specialist (DSS) typically outlines an entry-level or junior role focused on providing foundational technical support to end-users. Key responsibilities involve hardware/software installation, troubleshooting, and basic network connectivity issues.
Core Responsibilities
* End-User Support: Provide first-line (Tier 1) support for IT incidents and service requests, including installation, moves, adds, and changes (IMAC).
* Troubleshooting: Diagnose and resolve basic hardware (laptops, printers, scanners, mobile devices) and software (MS Windows OS, MS Office, basic business applications) problems.
* Asset Management: Assist with managing the IT asset lifecycle, including tracking inventory, labeling, storage, allocation, and coordinating disposal.
* System Configuration: Install and configure hardware and software components to ensure usability and adherence to organizational standards.
* Basic Infrastructure Support: Perform "smart hands and feet" support for technology teams on demand, which may involve physical access management to communication rooms and basic vendor coordination.
* Documentation: Maintain clear and accurate records of support activities, resolutions, and asset information within designated systems.