German-Speaking Customer Support – Full-Time (Hybrid Role in Malta)
Are you looking for a career where you can make a real difference? Join our team as a German-Speaking Customer Support Agent and play a key role in ensuring a safe and supportive online environment. Your work will help prevent scams, fraud, and harmful activities, protecting millions of users worldwide.
This full-time position offers a hybrid working model based in sunny Malta, giving you the flexibility to work from home while also collaborating with a dynamic team. We value passion and commitment more than prior experience, so if you're fluent in German with strong writing and reading skills and have a good command of English, this could be the perfect opportunity for you!
What We Offer
* Hybrid working in Malta: Enjoy a balance between remote work and office collaboration.
* Relocation support: We’ll help you move to Malta smoothly
* Performance bonuses: Be rewarded for team success with regular performance-based incentives.
* Health insurance: Comprehensive health coverage to ensure your well-being.
* Career growth: Benefit from professional development opportunities and a clear path for advancement.
* Flexible shifts: No night shifts! Work morning or late shifts that fit your lifestyle.
* Work-life balance: Managers understand and accommodate personal commitments when needed.
What You'll Do
* Respond to customer queries and complaints via email (no phone calls).
* Moderate and review content on digital marketplaces, ensuring compliance with guidelines.
* Help protect online users from fraud, scams, and inappropriate content.
* Collaborate with a supportive, multicultural team based in Malta.
What We’re Looking For
* Native German speaker with strong language skills.
* Good command of English (basic to conversational level).
* EU citizenship or valid work permit for Malta.
* A detail-oriented mindset with excellent decision-making skills and a proactive attitude.
Ready to make a positive impact in the digital space? Join us and be part of a team that helps create safer online environments for all.