At Concentrix, we deliver B2B Sales Services with a global footprint, accelerating B2B digital sales and customer success transformations for some of the world’s leading brands. Combining Strategy + Talent + Technology, we enable our clients to scale faster, work smarter, and consistently grow their revenue through data-powered insights and proven methodologies.
Concentrix B2B Sales fosters a high-performance culture that encourages growth, success, and opportunity for our employees, clients, and partners.
We are looking for a proactive and communicative Customer Success Specialist to join our team. You’ll partner with a wide range of clients, ensuring they enjoy a smooth onboarding experience and get the most out of our cutting-edge software solutions. If you excel at building strong relationships, love helping clients succeed, and thrive in a consultative role, we'd love to hear from you!
What You'll Be Doing
Acting as an Implementation Consultant for various software solutions
Guiding new clients through a smooth onboarding and post‑onboarding process
Conducting face‑to‑face customer meetings to promote adoption and ongoing engagement with various IT solutions
Advising clients on best practices and optimization strategies
Tracking data from onboarding to license activation to meet KPIs
Using CRM systems for client-related activities
Resolving client issues using troubleshooting tickets
Working Hours: Monday–Friday, 10am–7pm, with a 1‑hour fully paid break
Hybrid role: 3 days home office; Monday & Tuesday in office
Salary: €1,687.26 gross per month + quarterly bonus
We provide full support with relocation to Bulgaria, including flight and hotel accommodation.
What We're Looking For
English and German at C1 level (written and spoken)
Strong communication and teamwork skills
A proactive, problem‑solving mindset focused on customer satisfaction
Proficiency in MS Office (Outlook, Word, PowerPoint, Excel)
Ability to prioritize tasks, manage time effectively, and work independently