Kommunaler Versorgungsverband Baden-Württemberg (KVBW) is a public corporation with the business areas of civil servant pensions, benefits, municipal personnel services and supplementary pensions. At our office in Karlsruhe, we are looking to fill the following position in the Software Engineering and IT Coordination department at the earliest possible date:
Team leader (m/f/d) 1st level support
Grade A 12 LBesO / pay grade 11 TVöD, reference number: Organization and coordination of the activities of the 1st level support team (according to ITIL)
Assisting with the definition, introduction and further development of service agreements for 1st level support
Communicating departmental concerns to the following support levels
Maintaining and editing the knowledge management and problem database
Checking and releasing workarounds and solutions for subsequent support levels
Intensive communication with all stakeholders of the KVBW support and in the working group of the HSW network
A high degree of personal responsibility, self-management and conflict resolution skills
Willingness to share successes and on the other hand to take responsibility for any failures
Task-related, needs-oriented further training (personnel development program)
Independent work in a challenging and responsible, interesting and varied working environment and subject area
A modern office building in the heart of Karlsruhe with excellent connections to the local transport network
A travel allowance for the use of public transport
After the induction phase, the opportunity to work from home on a pro rata basis
All the benefits of a modern employer (flexible and family-friendly working time model, health management, bonus system)