Role: Desktop Support Technician Type: Permanent
Mode: On site working
Language: Native German speaking (C2)
NOTE: Native Germans preferred. Native German (C2) speaking mandatory
Respond to and diagnose complex hardware, software and network incidents under general supervision (level 3+ only) and instruction of end customer or technical teams.
• Address user tickets regarding hardware, software and networking
• Comply with all IT service processes, procedures, and work instructions set by Customer, including its Code of Conduct and core values.
• Conduct remote troubleshooting
• Direct unresolved issues to the next level of support personnel
• Speaks fluent German and have intermediate English speaking skills.
• 4+ years of hands on experience in Desktop Support
• Experienced in troubleshooting hardware and software issues
• Experience of providing VIP support is desirable
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