Order Processing / Operations Administrator (m/f/d) in the EMS Sector Mönchengladbach, Germany About Us We are an established EMS (Electronics Manufacturing Services) provider supporting our customers with comprehensive solutions in electronics manufacturing, procurement, assembly, and testing services. To strengthen our team, we are looking for a motivated professional to join us as soon as possible in the area of order processing and customer operations. Customer Relationships Personal Development Independent Work Technical Competence Responsibilities Monitoring delivery schedules, transport status, and production lead times Identifying bottlenecks and proactively coordinating with customers End-to-end handling and support of customer orders, including communication with all stakeholders—from quotation and material procurement through to invoicing Data entry and maintenance in ERP/CRM systems and documentation management (orders, returns, customer data, reports, production documents, approvals, etc.) Coordination with internal departments such as purchasing, production planning, manufacturing, sales, and warehouse General administrative tasks, including correspondence, appointment scheduling, and reporting Must-have Completed commercial or business-related vocational training, ideally in a technical or industrial environment Confident user of MS Office applications Good english skills Independent, structured, and reliable working style Strong communication and teamwork skills with a high level of customer orientation Organizational skills and flexibility in handling changing tasks Nice-to-have Experience in an EMS company, electronics manufacturing, or industrial order processing is an advantage Experience in import/export, logistics, or sales support is a plus Additional languages are an advantage (e.g. Chinese) Basic technical understanding is an advantage What’s Great About This Role? A great team of smart, motivated people in a friendly and open company culture No unnecessary bureaucracy – real responsibility and autonomy from day one Meaningful responsibility and challenges in a fast-growing company What We Offer Every employee has the opportunity to see the impact of their work and make a real contribution to the company’s success Training Opportunities for training and professional development Work Environment A collegial working environment Food & Beverages Coffee and snacks provided